The trend in convergence only connects to the customers as far as it makes their job simpler and more manageable. The wireless technology and its promise of connectivity anywhere and everywhere is the main driver of the convergence revolution. Why? Because you have this tiny device and you want it to do everything you were able to do at work or at home.
Fit all the office applications, add TV, music and video, add all your after hour applications in managing your finances and schedule your vacations and brows the WEB. Throw in some games and camera and share it with the world. All within the limits of a tiny device with limited capacity and bandwidth. No wonder that this tremendous challenge is the driving force of innovation in our industry.